cell phone rudeness problem
A customer called the store manager and said one of our sales staff constantly checked his cell phone while she was asking questions about a product. Needless to say, she did not make a purchase.
Our cell phone policy just discusses sending private information over the Internet and not using a phone while driving a company vehicle.
Does anyone have language to handle cell phone rudeness?
I think our sales staff shouldn't need a written policy to not have a phone in their hand when dealing with customers. The store manager did not even discuss this matter with the sales associate.